Forlongs Furnishings Ltd complies with the New Zealand Privacy Act 2020 when dealing with personal information.
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
This policy was last updated August 2022.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM
We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through the account application process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
  • third parties where you have authorised this or the information is publicly available.
    If possible, we will collect personal information from you directly.

    HOW WE USE YOUR PERSONAL INFORMATION
    We will use your personal information:
  • to process applications for credit
  • to verify your identity
  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks (if necessary)
  • to bill you and to collect money that you owe us
  • to respond to communications from you, including a complaint
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

    Notes:
  • You can opt out of receiving promotional email communications at any time by using the "unsubscribe" option at the bottom of the email.
  • We don’t receive or hold your credit card details. Forlongs use Payment Express online payment system operated by DPS (Direct Payment Solutions Limited). This is a PCI DSS certified agency, who receive and process your credit card payments in the Forlongs shopping cart. DPS hosts and manages the payment page, which is secured by its own SSL certificate. Your credit card details are stored by DPS and only transmitted to the appropriate credit card agency for processing. It's only the first six and last two digits of a credit card that are supplied to retailers so they can manage your order.

    DISCLOSING YOUR PERSONAL INFORMATION
    We may disclose your personal information to:
  • a credit reference agency for the purpose of credit checking you
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.

    PROTECTING YOUR PERSONAL INFORMATION
    We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.


    ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
    Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
    If you want to exercise either of the above rights, contact us on 07 847 9089 ext. 8 or email [email protected].

    INTERNET USE
    While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
    If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

    COOKIES
    We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. For example, if you disable cookies you won't be able to log-in on Forlongs.co.nz.

    CONTACTING US
    If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at [email protected].